It is rare that any of TALAS products are out of stock, and we will make every effort to ship your order merchandise as quickly and efficiently as possible. At times we may hold an order back from shipping if we are out of stock on an item which we are expecting to arrive soon, eliminating a backorder and additional shipping charges. However if an order is needed right away please let us know - the more information you can provide us the better we can serve your needs. Please note that weekends and holidays do not count as delivery days for fulfillment or delivery of orders. Additional shipping charges are charged on backorders.
We recognize that as a professional, receiving your products in good condition is just as important as how quickly you receive them. All orders are carefully packed by hand with attention to detail. Smaller quantities of papers and larger materials may be shipped rolled to avoid damage to corners in transit and reduce costs. Flat packing for larger quantities of paper and heavier materials are many times done with rigid foam insulation to protect edges.
International orders are sent via FedEx and USPS. Available shipping options to your provided address will be quoted during the checkout process.
Applicable duties and taxes are additional to the amount being charged for the items and shipping, and will be billed directly to you by FedEx or the Post when the order passes through customs in your respective country.
Due to the technical and complex nature of our inventory we are not aware nor can we be held responsible for import restrictions to each and every country around the world. Please check with your local government to make sure the products you are ordering can be legally imported into your country. Many times animal based glues, natural hair brushes, electrically powered devices, and other items have import restrictions, but these restrictions vary to every country around the world.
All prices are current at time of publication but are subject to change without notice. Please write to us for large quantity price quotations and custom orders. All prices are in US currency and do not include applicable duties or taxes.
Prices are FOB New York City. Credit terms are available for public institutions and government agencies. Corporate accounts can be arranged, please request a credit application. Payments can be made by VISA, Master Card, American Express, and Discover. We can also accept payment by wire transfer, or money order, please contact us for details. Foreign payments are subject to a $25.00 collection fee if not made in US dollars drawn on a U.S. bank. Returned checks are subject to a $25 fee. Resale and exempt certificates for NY State sales taxes are honored providing a properly completed form accompanies order or is on file.
Wherever possible, shipment is made by ground service (UPS or Fed Ex ground). Their restrictions are 130" length and girth and 150lbs. per package. Oversized and large orders are sent by common carrier and guaranteed air service is provided by FedEx, DHL, etc. Restrictions on the shipment of hazardous materials are constantly changing. Remember, each hazardous material is subject to a $40.00 handling fee when shipped by Ground service, in addition to the freight charges that are calculated on the individual package. Accordingly, due to this charge, it is often economical to purchase larger quantities and ship less often. We cannot ship hazardous materials by air, either domestically or internationally. Please assess your needs accordingly.
We are not responsible for damages in transit although every effort is made to pack your order securely. Any visible damage to package should be noted, and photographed when possible, when the package is signed for with the carrier. Notify the carrier of any concealed damage, request an inspection report and advise us. Shortages or discrepancies must be brought to our attention within 72 hours of receipt of goods.
All requests for returns are evaluated on an individual basis. Please order with the assistance of samples as colors and pictures online are not always represented correctly on computer monitors. A restocking charge of up to 15% may be required in addition to freight both ways. Papers and all cut merchandise such as fabric and custom-made products are non-returnable.
We are not consultants but are always happy to assist in choosing and utilizing the best products for your needs. We advise that prior to use that all products be tested for suitability and the current literature to be checked.
TALAS is pleased to offer custom fabrication, sizing, and quantity discounts on many of our products. Special orders on merchandise not listed in this catalog may also be available. Please send us detailed information and TALAS will make every attempt to source products and supply you with your needs.